Hosting-Australia support system
Hi Everyone, this week I’m going to quickly go over the various means of contacting HA’s friendly support team. We’re sometimes asked what the best ways to contact us are and also how you should contact us. Depending on your situation you could save yourself a lot of time.
The first way is via our live chat located on our website hosting-australia.com in the bottom right corner. You can use this to ask Simple or short questions from 8:30 am - 5:00 pm AEST. You can expect fast responses here to questions of all sorts.
Be aware, we will not give out sensitive information like passwords and personal details as there is no reliable way for us to verify who we are communicating with. Obviously we don’t resolve all incoming requests via live chat. In some cases, we may ask you to open a ticket or make phone contact.
Live chat is great for those simple one question doozies you struggle with/to find out general knowledge or information. If you find yourself struggling with something a little more complex or are wanting to update account information, opening a ticket is your best bet.
You can do this by logging into your Hosting-Australia client area or by sending an email to firstname.lastname@example.org. We can action the large majority of requests and issues from there instantly provided they come from a verified source.
Great customer service is a staple of our company, so you can expect quick replies to tickets. We will normally respond within an hour and sometimes quicker. Any tickets submitted between 5:00 pm - 8:30 am and on weekends will be responded to ASAP. If you have an urgent issue like a crashed website, our after-hours support can assist you.
Lastly you may call our support line 1300 761 9300. Once again this is between 8:30 am - 5:00 pm, Monday to Friday. This is another quick way of resolving an issue. It gives you the ability to work and collaborate alongside our support staff with email, web development and account issues. This is also the fastest way to pay a bill. Calling is probably the easiest method of contacting us and getting an efficient response.
Our support team loves to help. So please never be afraid to contact us at any time. We’ll always do our best to provide you with the best and fairest service possible.