All FusionWM Job's, must be submitted via email or support ticket, as per the FusionWM documentation. Phone based support requests will not be accepted, unless specifically advised otherwise by Hosting Australia staff.
When automatic updates for CMS Plugins and core files are enabled, they will be scheduled by the FusionWM support team on a rolling monthly roatation which will generally be the aniversary of the FusionWM order being activated. (eg, if an order is placed on 12th of the month, each update check will be scheduled on/around the 12th of each following month.
Clients are able to request updates to plugins or CMS core between these dates by opening a ticket.
Due to the nature of the included services, all FusionWM job requests will be responded to as standard (non-urgent) support requests, as defined on this page. Jobs of an urgent nature, may be submitted as a standard ticket or support request, but will be charged and addressed as per Hosting Australia's standard support policies.
Non Ordinary Use - Usage deemed by Hosting Australia to be outside that of an ordinary website or hosting package. For example, a site that is generating a constant requirement for changes and/or updates to content above and beyond what a standard website may require.
Excessive tickets - An excess of tickets submitted under the FusionWM system. This may include such things as: identical issues, unnecessary changes or for unsupported issues.
Outside of Scope - Refers to demands or requirements that are considered to not be in line with this document or general hosting needs.