We recently published an article about "Getting the most out of your hosting support team" which gained a lot of traction on our blog. So we have followed that up with the below article, showing the Top 3 Tips to help when you are looking for or using support on your website. Stick to the below, and you will have a much smoother, efficient and headache free support path.
A very common claim made to any web host is "My site is down!" But quite often this is not actually the case and it isn't the hosting server that is down! (especially with reliable hosting providers like Hosting Australia!) It can be a localised issue to your PC. Internet Service Provider (ISP) or perhaps the hosting server firewall has placed a block against your IP address, preventing access to your site.
A great way to check this is via a handy site "Down For Everyone or Just Me" (http://downforeveryoneorjustme.com/). Simply go to the page, enter your sites URL and hit enter or click the "or just me link". You will instantly get a status of your website, up or down.
A very handy tool to discover if you need to contact your Web Host, ISP or IT provider.
When it comes to choosing a web host, one of the key factors is going to be the level of support you will get. But there are ways you can get the most out of your Web Hosting Support Team, check out our tips below!